Professional Summary
Customer-centric, performance-driven director with more than 15 years of management experience specializing in full-service hospitality operations. Utilize extensive background in providing hands-on leadership to achieve solid business results. Address guests’ needs and concerns to continuously improve service standards, quality and profitability. Proven effectiveness to multi-task in a competitive, challenging and fast-paced environment.
Work Experience
- Managed a team of seven managers and 45 employees, responsible for cross functional team development across five venues to build sales, team’s P&L understanding, and concept awareness.
- Balanced controllable expenses and budgeting to regain profitability of the Burdick’s Bar and Restaurant.
- Built banquet and restaurant sales on SWOT analysis to target collegiate demographic through innovative menu design, promotions and corporate partnerships.
- Branded Greenleaf Hospitality Group’s entities with cross property promotions to increase awareness of products and services between departments and locations.
- Created training program for Burdick’s Bar and Restaurant based on the partnership of competencies and talent levels of employees.
- Identified organizational opportunities and implemented systems to correct behaviors and standards to drive company’s core values and mission.
- Implemented cost controls on food and beverage inventories by minimizing menu items, par levels and pricing contracts.
- Lowered banquet expenses by negotiating contract pricing with multiple vendors, resulting in a 29% decreased in linen expenses.